Policies

Returns & exchanges

Due to the nature of the items returns/exchanges are on a case by case basis. In any circumstance buyer will be responsible for return shipping.

Please note all natural materials are unique and colours,shapes may vary.

It is important to keep an open mind. Nature works in beautiful mysterious ways!

Delivery policies *std shipping is currently taking anywhere from 1-4 weeks within CANADA

Packages will NOT be sent until the payment has been received.

At this time we will only residents in CANADA will be offered FREE standard shipping. (Discontinued until new year. Once the package is shipped we are no longer responsible for delivery (but of course we will want to help resolve any issues. so please send us a message if you have any concerns.)
US Residents are offered a reduced rate on TRACKED shipping with 100$ insurance coverage.
IF YOU ENTHER THE WRONG ADDRESS!! WE are not responsible for sending a new package
IF your package says delivered but you do not see it. CHECK the address you’ve entered. If it’s correct you can open a dispute with CANADA POST. We unfortunately cannot do anything once Canada post scans a package as ”delivered”


PLEASE ALLOW LOTS OF TIME FOR DELIVERY OR PURCHASE A RUSH FEE FOR FAST TRACKED ORDERS