Policies

Returns & exchanges

Due to the nature of the items returns/exchanges are on a case by case basis. In any circumstance buyer will be responsible for return shipping.
We offer a 3 month guarantee on all of our pieces , if a piece is damaged within that time, We will purchase the client a return label in which case the client will be responsible for dropping off with the post office. Once we receive we will asses the piece and either offer to send you a new piece or offer you a store credit.
This policy is not to be abused by our clients. If we notice a pattern in false claims said client will no longer be authorized to shop with us.

Please note all natural materials are unique and colours,shapes may vary.

It is important to keep an open mind. Nature works in beautiful mysterious ways!

Delivery policies

SHIPPING is currently taking anywhere from 1-4 weeks within CANADA 

Packages will NOT be sent until the payment has been received.
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Once the package is shipped we are no longer responsible for delivery (but we will try our best to help resolve any issues. so please send us a message if you have any concerns.)
IF YOU ENTHER THE WRONG ADDRESS!! WE are not responsible for sending a new package
IF your package says delivered but you do not see it. CHECK the address you’ve entered. If it’s correct you can open a dispute with CANADA POST. We unfortunately cannot do anything once Canada post scans a package as ”delivered”.
THE ONLY TIME WE CAN HELP if a package does not get delivered is AFTER the client opens a case with CANADA POST and can provide us with proof of case , SERVICE TICKET # 
PLEASE ALLOW LOTS OF TIME FOR DELIVERY OR CONTACT US (secondaura@gmail.com to PURCHASE A RUSH FEE / NEXT DAY SHIPPING FOR FAST TRACKED ORDERS
For all FREE SHIPPING on orders over X amount of $ , we use expedited Canada Post 3-10 day services.

 

SECOND SEASON VINTAGE AND REWORKS

ALL ITEMS WILL SHIP AS IS! Wear and tear may be visible on the pieces as they are pre loved. 

No RETURNS or EXCHANGES will be accepted from this collection.

 

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to offer our Materials to you

 

Any Time “we” is used in the below terms it refers to our company, Second Aura 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence.

All orders made through the Site are subject to these Terms of Service, as well as any other applicable terms and conditions outlined on the Site relating to the order.  Use of any Materials is subject to the terms of the Organization end user license agreement.  Pricing and other conditions relating to the purchase of Materials may be changed at any time without notice. Prices may differ from those for purchases made through other channels. You have a legal obligation to pay for any orders indicated to be made by you. By completing an order through the Site, you are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and duties (if applicable) or other fees in relation to your order, either by credit card or other permitted payment method.

We reserve the right, in our sole discretion, to change the permitted methods of payment, including, without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If complete payment for your order is not received and verified by us, your order will not be processed. If you do not complete or improperly complete your order, it may not be accepted or acknowledged.

Please note that Materials are only held for you once you have completed your order. Adding an item or items to your shopping cart does not reserve such item(s) for you or guarantee that you will be able to purchase such item(s) at a later date. An item can sell out while it’s sitting in your cart. If an item was removed from your cart, this may mean that we have sold out prior to you completing your order. We reserve the right, in our sole and absolute discretion, to change the prices offered on the Site at any time, including, without limitation, items that have been placed in your cart.

You may not use our Materials for any illegal or unauthorized purpose nor may you, in the use of the Site, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your use of the Site.

All prices quoted are payable in Canadian Dollars and do not include shipping charges and, unless otherwise stated, do not include any applicable taxes such as GST, PST, QST or HST.

If we have your Materials in stock, and where applicable, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders normally ship within ten (10) business days of placing your order. Out-of-stock orders will ship once the item is back in stock, and will be shipped to the address you provide to us. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the Materials depends on the shipping method you have chosen. The risk of loss and title for purchased Materials pass to you upon our delivery to the carrier.  We reserve the right to limit quantities.  We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any Materials you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.

Advertisements on the Site are invitations to you to make offers to purchase Materials on the Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the Materials referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order. The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the Site to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or allow access to the Site or any contact on the Site through which the Site is provided, without express written permission by us.

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices of our Materials are subject to change without notice.

We reserve the right at any time to modify or discontinue the Site or any Materials (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site or any Materials.

SECTION 5 – MATERIALS

Certain Materials may be available exclusively online through the Site. These Materials may have limited quantities and are subject to return or exchange.

We have made every effort to display as accurately as possible our Materials that are available at the store.

We reserve the right, but are not obligated, to limit the sales of our Materials to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Materials that we offer.

All descriptions of Materials or Materials’ pricing is subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Materials at any time.

Any offer for any Materials made on this Site is void where prohibited.

We do not warrant that the quality of any Materials or information purchased or obtained by you will meet your expectations, or that any errors on the Site or Materials will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You are solely responsible for the accuracy of all information that you provide to us. In the event that you do not provide or update such information, or we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to prevent you from using the Site or purchasing Materials through the Site.

If you have registered for an account, it is your sole and absolute responsibility to keep the username, password and other information confidential and secure. In the event that your username, password and/or account are used without your consent or that you discover any other breach of security, you agree to promptly notify us. We are not responsible for your failure to comply with this section, or for any delay in shutting down your account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your account.